Deposits and Withdrawals
The brokerage house provides easy deposits and withdrawals in the accounts. The company restricts minimum deposit to 250 either in EUR / GBP / USD / AUD. The broker offers the usual credit and debit card deposits along with wire transfer for the convenience. It also offers deposits through Skrill, PaySafe, Amex amongst others. The maximum amount for deposit is restricted to 20,000 either in EUR / GBP / USD / AUD, for credit or debit card or Skrill transaction, while it allows depositing unlimited amount through wire transfer.
The Stern Options follows KYC and AML guidelines rigorously to allow withdrawal to designated customers. The organization requires signed and completed declaration of deposits (DOD), proof of identity and address, a copy of credit or debit card used for funding the account, and a unique voice signature of the customer to complete the withdrawal process along with withdrawal form. The Stern Options does not restrict the minimum withdrawal but the withdrawal process may take up to 7 days to get completed.
Signup and Bonuses
The website has a straightforward registration procedure. The form filling requires all the mandatory field to be filled along with e-mail verification to enroll, and once the initial amount has been deposited in the account, one can start utilizing the state of the art platform. The registered users have to fulfill the KYC and AML guidelines as discussed in the above section to initiate withdrawal of funds.
The website does not discriminate between small and large traders with added benefits for the higher depositing account. All the enrolled users have an access to all the facilities and features of the website.
The organization offers bonuses from 500 either in EUR / GBP / USD / AUD and upward. The customer needs to attain a 27x volume of the amount of bonuses received in order to withdraw the funds. The bonus terms and conditions are in line with the other brokers in the arena.
Stern Options Trading
Payouts and Trading
The Stern Options offers payouts up to 94 percent of the investment amount in certain options time, this is a big positive as the payouts range falls in the upper band of the offerings from other brokerage houses. The Stern Options offer a range of the assets for the trading including currency pairs, commodities, select stocks, and indices through short-term, long-term, ladder, one-touch, and 60-seconds to suit the need of entire spectrum of traders. The organization also allows the users to follow the successful traders through spot follow options, wherein a client can follow the transaction done by the successful traders and replicate their trades.
The range of the assets and options types provides comprehensive choices for the traders. Also, the maximum expiry duration allowed is up to 7 days which suits the long term options brokers along with a short duration of 60-seconds for the short term traders. The expiry range is definitely suitable for both short-term and long-term traders but as the brokerage house does not provide spread and other risky options type which might deter the high-risk traders.
As discussed earlier, the broking company does not offer a mobile application, which can be a deterrent for the customers who prefers to trade while they are on the move.
The company takes pride in their customer support system as they have built one of the robust systems for the customers. The support can be reached through e-mail, web chat, phone, and web-form for various requirements. The company has dedicated e-mails for the specific requirements like; for general support and for compliance related queries.
In the event, the customer wants an immediate assistance he may connect the customer support through live chat. The customer support is offered in Arabic, and German language besides the English language. The website is also offered in Deutsch besides English language, this is a limiting factor for other language speaking customers.
The customer support system of the organization looks solid but we cannot comment on their efficacy as we have not tested the responses of the support staff.